Home | Hermes

Cart

You have no items in your cart.

Order Summary

Here to help

Have a question? You may find an answer in our FAQs.

But you can also contact us:

Customer Service

Call 400 090 6610

Mon-Sun: 10:00 am - 8:00 pm

Please note this is not the final bill

Track your order

Want to return an item?

To request an exchange or a refund, please to your account

Here to help

Have a question? You may find an answer in our FAQs.

But you can also contact us:

Customer Service

Call 400 090 6610

Mon-Sun: 10:00 am - 8:00 pm

Here to Help

Have a question? You may find an answer in our FAQs.

But you can also contact us:

Customer Service

Call 400 090 6610

Mon-Sun: 10:00 am - 8:00 pm

Chat with us in Wechat

Please scan QR code in Wechat, and follow us to chat with an assistant.
Monday to Sunday 10:00 am - 8:00 pm

Wechat ID : Hermes_Official
Monday to Sunday 10:00 am - 8:00 pm

Frequently Asked Questions

See all FAQs

View more orders

Here to help

Have a question? You may find an answer in our FAQs.

But you can also contact us:

Customer Service

Call 400 090 6610

Mon-Sun: 10:00 am - 8:00 pm

Add an address

Edit address

* Required information

Please select your country *

Select

Gender *

- Select -

Last name 2 *

First name 2 *

Title *

Select

Last name *

First name *

State *

- Select -

Province

City *

- Select -

District *

- Select -

Address details *

Telephone number *

Telephone 2 *

So we can better tailor information and news for you, please add your address details.

* Required information

Please select your country *

Select

Gender

Select

Title *

Select

City *

Zip code *

Zip +

Address continued

I have read and accept the gereral terms and conditions of sale and use of the Hermès.com website, as well as the privacy policy.

Address line 1 *

Street address, P.O.Box, company name, c/o.

Forgot your password?

Contact details

* Required information

Please select your country *

Select

Gender *

- Select -

Last name 2 *

First name 2 *

Title *

Select

Last name *

First name *

Telephone number *

Should you need to change your login phone number, please contact

Password

State *

- Select -

City *

- Select -

District *

- Select -

Date of birth

Select month

Address details *

My data will be processed in compliance with the General Terms and Conditions of Use and the Privacy Policy of Hermès.

Account

Welcome back!Sign in to your account

Profile information

Sign-out

New user?

Create an account

Already have an account?

Sign in

New user?

Create an account

Thanks to your Hermès account, you will be able to:

• Access your shopping cart
• Access all your orders and download the related sales memo
• Manage your address book to order faster
• Update your personal data

Here to help

Have a question? You may find an answer in our FAQs.

But you can also contact us:

Customer Service

Call 400 090 6610

Mon-Sun: 10:00 am - 8:00 pm

Personal address

Please select your country *

Select

Gender *

- Select -

Last name 2 *

First name 2 *

Title *

Select

Last name *

First name *

State *

- Select -

City *

- Select -

District *

- Select -

Address details *

Date of birth

Select month

I have read and accept the Legal Terms of the Hermes.cn website, as well as the Privacy Policy.

Email us

Have a question? You may find an answer in our FAQs. But you can also contact us:

* Required information

Order details

Order Summary

Here to help

Have a question? You may find an answer in our FAQs.

But you can also contact us:

Customer Service

Call 400 090 6610

Mon-Sun: 10:00 am - 8:00 pm

Please note this is not the final bill

Request an exchange

Request a refund

Here to help

Have a question? You may find an answer in our FAQs.

But you can also contact us:

Customer Service

Call 400 090 6610

Mon-Sun: 10:00 am - 8:00 pm

Exchange details

Refund details

Here to help

Have a question? You may find an answer in our FAQs.

But you can also contact us:

Customer Service

Call 400 090 6610

Mon-Sun: 10:00 am - 8:00 pm

Return instructions

Your return request has been submitted and you will receive a confirmation email shortly. Please follow the instructions below:

Prepare your package with the items to return and include your invoice.
Make sure the items are in their original condition and packaging.
Print the return label and affix it on the parcel.
Ensure that you have removed the previous delivery label.
Drop your package at a FedEx® location within 10 days.
You will receive an email once your return is in our hands!

Prepare your package with the items to return and include your invoice.
Make sure the items are in their original condition and packaging.
Print the return label and affix it on the parcel.
Ensure that you have removed the previous delivery label.
Your package will be picked up on {{date}} {{timeslot}} at the address you have selected.
You will receive an email once your return is in our hands!

Any questions? Please contact Customer Services .

Here to help

Have a question? You may find an answer in our FAQs.

But you can also contact us:

Customer Service

Call 400 090 6610

Mon-Sun: 10:00 am - 8:00 pm

Request an exchange

Request a refund

Here to help

Have a question? You may find an answer in our FAQs.

But you can also contact us:

Customer Service

Call 400 090 6610

Mon-Sun: 10:00 am - 8:00 pm