Hermes - The official Hermes online store

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Call 400 090 6610

Mon-Sun: 10:00 am - 8:00 pm

Please note this is not the final bill

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Here to help

Have a question? You may find an answer in our FAQs.

But you can also contact us:

Customer Service

Call 400 090 6610

Mon-Sun: 10:00 am - 8:00 pm

Here to Help

Have a question? You may find an answer in our FAQs.

But you can also contact us:

Customer Service

Call 400 090 6610

Mon-Sun: 10:00 am - 8:00 pm

Chat with us in Wechat

Please scan QR code in Wechat, and follow us to chat with an assistant.
Monday to Sunday 10:00 am - 8:00 pm

Wechat ID : Hermes_Official
Monday to Sunday 10:00 am - 8:00 pm

Frequently Asked Questions

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Have a question? You may find an answer in our FAQs.

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Customer Service

Call 400 090 6610

Mon-Sun: 10:00 am - 8:00 pm

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Thanks to your Hermès account, you will be able to:

• Access your shopping cart
• Access all your orders and download the related sales memo
• Manage your address book to order faster
• Update your personal data

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Have a question? You may find an answer in our FAQs.

But you can also contact us:

Customer Service

Call 400 090 6610

Mon-Sun: 10:00 am - 8:00 pm

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Order Summary

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Have a question? You may find an answer in our FAQs.

But you can also contact us:

Customer Service

Call 400 090 6610

Mon-Sun: 10:00 am - 8:00 pm

Please note this is not the final bill

Request an exchange

Request a refund

Here to help

Have a question? You may find an answer in our FAQs.

But you can also contact us:

Customer Service

Call 400 090 6610

Mon-Sun: 10:00 am - 8:00 pm

Exchange details

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Have a question? You may find an answer in our FAQs.

But you can also contact us:

Customer Service

Call 400 090 6610

Mon-Sun: 10:00 am - 8:00 pm

Return instructions

Your return request has been submitted and you will receive a confirmation email shortly. Please follow the instructions below:

Prepare your package with the items to return and include your invoice.
Make sure the items are in their original condition and packaging.
Print the return label and affix it on the parcel.
Ensure that you have removed the previous delivery label.
Drop your package at a FedEx® location within 10 days.
You will receive an email once your return is in our hands!

Prepare your package with the items to return and include your invoice.
Make sure the items are in their original condition and packaging.
Print the return label and affix it on the parcel.
Ensure that you have removed the previous delivery label.
Your package will be picked up on {{date}} {{timeslot}} at the address you have selected.
You will receive an email once your return is in our hands!

Any questions? Please contact Customer Services .