Hermes - The official Hermes online store

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Dream of Escape

Bags, silk scarves or shoes, Hermès objects love to explore new territories.

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Our cave of wonders

Women silk

Small leather goods

High jewelry and jewelry

Petit h comes to Chengdu

A family of pandas, an origami bookcase, a tea shack... petit h's unique and appealing creations arrive in Chengdu. A new stopover to tell the story of the metamorphosis of materials.

Time for re-creation

Pretty Pli’H

This supple leather sundries tray knows how to keep a secret.

Dip into our collection

Living materials

Hermès presents its new collections for the home at Milan Design Week. A tribute to the materials that give life to unique objects.‎

Explore the materials

Essential Accessories

These fashion accessories will dress you from head to toe.

Hats Off!

The Invisible Traveler

Hermès Maison in Shanghai celebrates the spring season by unveiling its spring window created by New York-based artist duo Chiaozza.

Find out more

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Call 400 090 6610

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Have a question? You may find an answer in our FAQs.

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Customer Service

Call 400 090 6610

Mon-Sun: 10:00 am - 8:00 pm

Here to Help

Have a question? You may find an answer in our FAQs.

But you can also contact us:

Customer Service

Call 400 090 6610

Mon-Sun: 10:00 am - 8:00 pm

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Monday to Sunday 10:00 am - 8:00 pm

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Customer Service

Call 400 090 6610

Mon-Sun: 10:00 am - 8:00 pm

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Please note which items you would like in exchange. Include the name, size, color, and reference. The price may vary between items of a different size or color. We will do our best to fulfill your request.

You can check if an item is in stock before requesting an exchange by contacting Customer Service .

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Have a question? You may find an answer in our FAQs.

But you can also contact us:

Customer Service

Call 400 090 6610

Mon-Sun: 10:00 am - 8:00 pm

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Have a question? You may find an answer in our FAQs.

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Customer Service

Call 400 090 6610

Mon-Sun: 10:00 am - 8:00 pm

Return instructions

Your return request has been submitted and you will receive a confirmation email shortly. Please follow the instructions below:

Prepare your package with the items to return and include your invoice.
Make sure the items are in their original condition and packaging.
Print the return label and affix it on the parcel.
Ensure that you have removed the previous delivery label.
Drop your package at a FedEx® location within 10 days.
You will receive an email once your return is in our hands!

Prepare your package with the items to return and include your invoice.
Make sure the items are in their original condition and packaging.
Print the return label and affix it on the parcel.
Ensure that you have removed the previous delivery label.
Your package will be picked up on {{date}} {{timeslot}} at the address you have selected.
You will receive an email once your return is in our hands!

Any questions? Please contact Customer Services .