Hermes - The official Hermes online store

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Customer Service

Call 400 090 6610

Mon-Sun: 10:00 am - 8:00 pm

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Order Summary

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Customer Service

Call 400 090 6610

Mon-Sun: 10:00 am - 8:00 pm

Track your order

Want to return an item?

To request an exchange or a refund, please to your account

Here to help

Have a question? You may find an answer in our FAQs.

But you can also contact us:

Customer Service

Call 400 090 6610

Mon-Sun: 10:00 am - 8:00 pm

Here to Help

Have a question? You may find an answer in our FAQs.

But you can also contact us:

Customer Service

Call 400 090 6610

Mon-Sun: 10:00 am - 8:00 pm

Chat with us in Wechat

Please scan QR code in Wechat, and follow us to chat with an assistant.
Monday to Sunday 10:00 am - 8:00 pm

Wechat ID : Hermes_Official
Monday to Sunday 10:00 am - 8:00 pm

Frequently Asked Questions

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Customer Service

Call 400 090 6610

Mon-Sun: 10:00 am - 8:00 pm

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Thanks to your Hermès account, you will be able to:

• Access your shopping cart
• Access all your orders and download the related sales memo
• Manage your address book to order faster
• Update your personal data

Here to help

Have a question? You may find an answer in our FAQs.

But you can also contact us:

Customer Service

Call 400 090 6610

Mon-Sun: 10:00 am - 8:00 pm

Personal information

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Address details *

By creating an account, you agree to accept the General Terms and Conditions of Use and that your data will be processed in compliance with the Privacy Policy of Hermès.

Email us

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Order details

Order Summary

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Have a question? You may find an answer in our FAQs.

But you can also contact us:

Customer Service

Call 400 090 6610

Mon-Sun: 10:00 am - 8:00 pm

Request an exchange

Request a refund

Returns are easy and complimentary. Please see our FAQs for exceptions.

Items to return

Select which items you would like to return, then please follow the instructions.

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New items Comments

Please note which items you would like in exchange. Include the name, size, color, and reference. The price may vary between items of a different size or color. We will do our best to fulfill your request.

You can check if an item is in stock before requesting an exchange by contacting Customer Service .

Here to help

Have a question? You may find an answer in our FAQs.

But you can also contact us:

Customer Service

Call 400 090 6610

Mon-Sun: 10:00 am - 8:00 pm

Exchange details

Refund details

Here to help

Have a question? You may find an answer in our FAQs.

But you can also contact us:

Customer Service

Call 400 090 6610

Mon-Sun: 10:00 am - 8:00 pm

Return instructions

Your return request has been submitted and you will receive a confirmation email shortly. Please follow the instructions below:

Prepare your package with the items to return and include your invoice.
Make sure the items are in their original condition and packaging.
Print the return label and affix it on the parcel.
Ensure that you have removed the previous delivery label.
Drop your package at a FedEx® location within 10 days.
You will receive an email once your return is in our hands!

Prepare your package with the items to return and include your invoice.
Make sure the items are in their original condition and packaging.
Print the return label and affix it on the parcel.
Ensure that you have removed the previous delivery label.
Your package will be picked up on {{date}} {{timeslot}} at the address you have selected.
You will receive an email once your return is in our hands!

Any questions? Please contact Customer Services .