The official Hermès online store

Shoes dress up

A material, a design, a technique – shoes are adorned with the house's emblematic details.

Discover the new collection

Our cave of wonders

An understated, dynamic look

The Autumn/Winter 2020 collection reveals a refined wardrobe of harmonious lines and vibrant colours.

Discover the collection

Silk sheen

Offering a myriad of wearing styles, the scarf embraces freedom, unfurling its softness in a whirlwind of colours.

Discover your style

Love is a celebration

Jewelry of light to say yes to life, yes to love.

Celebrate love!

Love stories

Hermès jewellery is an invitation to write a story, precious and unique.

Start your story!

Face to face

Graphic, hypnotic, emblematic... the collection’s silk scarves are a talking point.

Start the conversation

Essential Accessories

These fashion accessories will dress you from head to toe.

Hats Off!

The Myths of Innovation

Hermès invites artist Wu Jian’an to design its store windows at Hermès Maison in Shanghai.

Find out more

Thank you!

Your reservation request has been taken into account.

You will receive a confirmation e-mail from the store within four business hours.
Please, wait for the email confirmation before visiting the store.

Do you have an account?

Link your wechat account

By linking your Wechat account, you can social login with a single click in the future.

* Required information

Telephone number *

Verification code *

By clicking on the “Confirm” button, you agree to accept the Legal Terms and that your data will be processed in compliance with the Privacy Policy of Hermès.

Here to help

Have a question? You may find an answer in our FAQs.

But you can also contact us:

Customer Service

Call 400 090 6610

Mon-Sun: 10:00 - 22:00

E-Fapiao

Fapiao information

Please fill Fapiao information in Chinese.

* Required information

Cart

You have no items in your cart.

Order Summary

Here to help

Have a question? You may find an answer in our FAQs.

But you can also contact us:

Customer Service

Call 400 090 6610

Mon-Sun: 10:00 - 22:00

Track your order

Want to return an item?

To request an exchange or a refund, please to your account

Here to help

Have a question? You may find an answer in our FAQs.

But you can also contact us:

Customer Service

Call 400 090 6610

Mon-Sun: 10:00 - 22:00

Here to Help

Have a question? You may find an answer in our FAQs.

But you can also contact us:

Customer Service

Call 400 090 6610

Mon-Sun: 10:00 - 22:00

Chat with us in Wechat

Please scan QR code in Wechat, and follow us to chat with an assistant.

Wechat ID : Hermes_Official

Frequently Asked Questions

See all FAQs

Orders

Here to help

Have a question? You may find an answer in our FAQs.

But you can also contact us:

Customer Service

Call 400 090 6610

Mon-Sun: 10:00 - 22:00

Add an address

Edit address

* Required information

Please select your country *

- Select -

Last name 2 *

First name 2 *

Title *

Select

Last name *

First name *

State *

- Select -

Province

District

- Select -

City *

- Select -

District *

- Select -

Address details *

Telephone number *

Telephone 2 *

Forgot your password?

Contact details

* Required information

Login information

Telephone number *

Should you need to change your login phone number,
please contact

Password

Wechat account

Personal information

Title *

Select

Last name *

First name *

Gender *

- Select -

Last name 2 *

First name 2 *

Delivery information

State *

- Select -

City *

- Select -

District *

- Select -

Address details *

Please select your country *

- Select -

My data will be processed in compliance with the General Terms and Conditions of Use and the Privacy Policy of Hermès.

Account

Profile information

Sign-out

Create an account

Already have an account?

Create an account

Thanks to your Hermès account, you will be able to:

• Access your shopping cart
• Access all your orders and download the related sales memo
• Manage your address book to order faster
• Update your personal data

Here to help

Have a question? You may find an answer in our FAQs.

But you can also contact us:

Customer Service

Call 400 090 6610

Mon-Sun: 10:00 - 22:00

Personal information

Title *

Select

Last name *

First name *

Date of birthtest

Select month

Last name 2 *

First name 2 *

Delivery information

Please select your country *

- Select -

State *

- Select -

District

- Select -

City *

- Select -

District *

- Select -

Address details *

By creating an account, you agree to accept the General Terms and Conditions of Use and that your data will be processed in compliance with the Privacy Policy of Hermès.

Email us

Have a question? You may find an answer in our FAQs. But you can also contact us:

* Required information

Order details

Order Summary

Here to help

Have a question? You may find an answer in our FAQs.

But you can also contact us:

Customer Service

Call 400 090 6610

Mon-Sun: 10:00 - 22:00

Request an exchange

Request a refund

Returns are easy and complimentary. Please see our FAQs for exceptions.

Items to return

Select which items you would like to return, then please follow the instructions.

* Required information

New items Comments

Please note which items you would like in exchange. Include the name, size, color, and reference. The price may vary between items of a different size or color. We will do our best to fulfill your request.

You can check if an item is in stock before requesting an exchange by contacting .

Here to help

Have a question? You may find an answer in our FAQs.

But you can also contact us:

Customer Service

Call 400 090 6610

Mon-Sun: 10:00 - 22:00

Exchange details

Refund details

Here to help

Have a question? You may find an answer in our FAQs.

But you can also contact us:

Customer Service

Call 400 090 6610

Mon-Sun: 10:00 - 22:00

Return instructions

Your return request has been submitted and you will receive a confirmation email shortly. Please follow the instructions below:

Prepare your package with the items to return and include your invoice.
Make sure the items are in their original condition and packaging.
and affix it on the parcel.
Ensure that you have removed the previous delivery label.
Drop your package at a FedEx® location within 10 days.
You will receive an email once your return is in our hands!

Prepare your package with the items to return and include your invoice.
Make sure the items are in their original condition and packaging.
and affix it on the parcel.
Ensure that you have removed the previous delivery label.
Your package will be picked up on {{date}} {{timeslot}} at the address you have selected.
You will receive an email once your return is in our hands!

Any questions? Please contact .