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But you can also contact us: * Required information Please select a subject * Please select a subject Product information Order follow up Returns and exchanges for online purchases Returns and exchanges for in-store purchases Customer experience Product care and repair Press and communication Bespoke Furniture specialist Equestrian specialist Other Please select a subject Your message * Last name 2 First name 2 First name * Last name * Email * Telephone number * Menu Women Ready-to-wear Women's resort 2019 Women's pre-fall 2018 Scarves and silk accessories Shoes Bags and small leather goods Bags and clutches Small leather goods Luggage Leather accessories Belts Accessories High jewelry and jewelry Gold jewelry Silver jewelry Fashion jewelry Enamel jewelry Leather jewelry Lacquered jewelry Horn jewelry Fragrances Watches Apple Watch Hermès Series 4 Beach and sport Men Ready-to-wear Spring/Summer Collection 2019 Fall/winter 2018 Collection Ties and pocket squares Shoes Bags and small leather goods Bags Small leather goods Luggage Leather accessories Belts Accessories Jewelry and fashion jewelry Fragrances Watches Apple Watch Hermès Series 4 Beach and sport Home Textiles Baby gifts Objects Tableware Beach High jewelry and jewelry Gold jewelry Silver jewelry Fashion jewelry Women Enamel jewelry Leather jewelry Lacquered metal jewelry Horn jewelry Men Watches Women Men Apple Watch Hermès Series 4 Fragrances The Exclusives The Women's Universe The Men's Universe The Art of Living Celebrating with Hermès Shoes Women Men Bags and small leather goods Women's bags and clutches Women's small leather goods Men's bags Men's small leather goods Luggage Accessories Scarves and silk accessories Women Men Equestrian Horse Rider Stable Ties and pocket squares Reading and writing Writing instruments and accessories Notebooks and agendas Office accessories Baby gifts Order details Order Summary Here to help Have a question? You may find an answer in our FAQs. But you can also contact us: Customer Service Call 400 090 6610 Mon-Sun: 10:00 am - 8:00 pm Request an exchange Request a refund Returns are easy and complimentary. Please see our FAQs for exceptions. Returns are easy and complimentary. Please see our FAQs for exceptions. Items to return Select which items you would like to return, then please follow the instructions. New items Comments Please note which items you would like in exchange. Include the name, size, color, and reference. The price may vary between items of a different size or color. We will do our best to fulfill your request. You can check if an item is in stock before requesting an exchange by contacting Customer Service . Please select at least one item and try again. Continue Here to help Have a question? You may find an answer in our FAQs. But you can also contact us: Customer Service Call 400 090 6610 Mon-Sun: 10:00 am - 8:00 pm Exchange details Refund details Here to help Have a question? You may find an answer in our FAQs. But you can also contact us: Customer Service Call 400 090 6610 Mon-Sun: 10:00 am - 8:00 pm Return instructions Your return request has been submitted and you will receive a confirmation email shortly. Please follow the instructions below: Prepare your package with the items to return and include your invoice. Make sure the items are in their original condition and packaging. Print the return label and affix it on the parcel. Ensure that you have removed the previous delivery label. Drop your package at a FedEx® location within 10 days. You will receive an email once your return is in our hands! Prepare your package with the items to return and include your invoice. Make sure the items are in their original condition and packaging. Print the return label and affix it on the parcel. Ensure that you have removed the previous delivery label. Your package will be picked up on {{date}} {{timeslot}} at the address you have selected. You will receive an email once your return is in our hands! Any questions? Please contact Customer Services . Here to help Have a question? You may find an answer in our FAQs. But you can also contact us: Customer Service Call 400 090 6610 Mon-Sun: 10:00 am - 8:00 pm Request an exchange Request a refund Return method How would you like to send your items back to us? Drop at {{carrier}} location Pick up by {{carrier}} courier Select pick up address Overseas addresses will not appear as an option Add an address Select pick up time You can arrange a collection up to 24 hours in advance. Please call Customer Service if you would like to book another time slot. Find your nearest FedEx® location. Process return Here to help Have a question? You may find an answer in our FAQs. 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