How can I purchase a Kelly, Birkin or Constance bag ?

What is the availability status of items on the Website?

How accurate is colour display on the Website?

Why are certain models not offered in stores?

Why can't I find an item on the website?

Stores selling beauty products

Where can I find Hermes makeup?

Orange boxes

Do you sell your orange boxes?

Will my order be delivered in an orange box?

Size guide

Which size of enamel bracelets should I order?

Which size of belt shall I order?

Care and repair

How do I repair an Hermès item?

How do I clean my Hermès scarf or tie?

How do I care for my Hermès bag or leather good?

How do I take care of my jewellery?


How does a bespoke creation unfold?

How can I order a bespoke object?

How long does it take to create a bespoke object?

Apple Watch HERMES

What warranty does my Apple Watch Hermès have ?

Here to help

Have a question? You may find an answer in our FAQs.
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