How can I purchase a Kelly, Birkin or Constance bag ?

What is the availability status of items on the Website?

How accurate is colour display on the Website?

Why are certain models not offered in stores?

Why can't I find an item on the website?

Orange boxes

Do you sell your orange boxes?

Will my order be delivered in an orange box?

Size guide

Which size of enamel bracelets should I order?

Which size of belt shall I order?

Care and repair

How do I repair an Hermès item?

How do I clean my Hermès scarf or tie?

How do I care for my Hermès bag or leather good?

How do I take care of my jewellery?


How does a bespoke creation unfold?

How can I order a bespoke object?

How long does it take to create a bespoke object?

Apple Watch HERMES

What warranty does my Apple Watch Hermès have ?

Here to help

Have a question? You may find an answer in our FAQs.
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