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Online shopping

Orders

How may I get assistance with my online order?

How do I change information on my order after it has been placed?

Gifting

Will my order be gift wrapped?

Can I include a personalised gift message with my purchase?

If I give a gift to someone, can that person refund it on Hermes.cn?

Delivery

Where does Hermes.cn deliver?

How much is the delivery charge?

How long will delivery take?

How do I track delivery of my order?

Do I need to sign for my package?

Could you deliver to a P.O. Box ?

Collect in store

Can I collect my order from an Hermès store?

Payment

Is my payment secure?

Which means of payment are accepted by the Website?

Payment fails

Fapiao

Can I ask for an invoice?

Can I ask for an invoice after the products been delivered or I forget to ask for an invoice when place the order?

Returns and exchanges

How do I return or exchange an item ordered via Hermes.cn?

How long will refund take?

Do I need to bear the shipping cost If I return the product?

Can I make return exceed 7 days upon receiving?

Here to help

Have a question? You may find an answer in our FAQs.
But you can also contact us:

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